Frequently Asked Questions

Rush is not dependent on the type of Shopify Checkout. Whether you use Native Shopify Checkout or a 3rd party application, Rush will sync all your Tracking Numbers within your Shopify Orders.

We're natively integrated with Shopify Billing, meaning that your Rush cost will be part of your Shopify Invoice at the end of your monthly billing cycle. You're paying to Shopify directly.

If you exceed your monthly quota, extra tracking charges will be applied, but Rush will never over-charge. You can upgrade or simply increase Your Cap Amount.

Regardless of your Fulfillment warehouse or software e.g. ShipStation, Oberlo, CJDropshipping, Printful, CustomCat or any other Print on Demand provider, Fulfillman, EboxMan, PandaFulfill, SourcinBOX etc., Rush will sync all your Tracking Numbers within your Shopify Orders.

Rush has a feature called carrier mapping which is for drop shipping fulfillment apps such as Dropify, Oberlo, ePacket and AliExpress. Rush will automatically recognize the shipping carrier based on the tracking numbers for all orders.

Yes, in fact using Rush in a combination with e.g. Stamped, Yotpo, Judge.me, LOOX, Okendo or any other app that's integrated with Klaviyo can take advantage of Rush's events like Deliverd (At Mailbox, Parcel Locker, Front Door and many more)

No, Rush will hide / strip all possible chinese symbols or content, which will provide great customer experience.

Yes, we hear you and that's why we implemented this handy feature within Rush. You will find it under the Rush App -> Settings -> Tracking page configuration once you install the app.

(coming Dec' 2020) Yes, all paid plans comes with automatic tracking info synced to PayPal. All you need is to activate the feature within Rush Shopify app settings.

Yes, the moment you install and activate Rush, our software will start syncing all your Orders Tracking Information for the past 7 days. Best thing is that the sync comes FREE of charge. We want you to start processing and notifying your current customers immediately.

Yes, all merchants processing more than 5,000 shipments per month, please contact us for special plans and discounts.

We support more than 400+ carriers including popular options like USPS, UPS, FeDex, DHL, 4PX, YunExpress and many more. If you use some special custom line, kindly contact us and we'll add your carrier asap.

No, it's not, in fact it is a Sub-page on your Shopify store and the permalink url is fully editable based on your preferences. It is a White Label page that matches your brand, not ours.

English is default language, but we've already have settings to change your Custom Tracking page language to German, French, Spanish and more translations coming quite soon. If you want to request your language to be added, please contact us here..

Still have questions? Get in touch

The Most Versatile, All-In-One Shopify Shipment Tracking Software You Will Ever Use

38% of online shoppers abandon an order because a package may take longer than a week to arrive, with 15% abandoning their order if shipping takes 5-7 days after the order is completed.

Rush is equipped to handle every seemingly insignificant detail involved with delivering your products to your customers on time.

Which is why we’ve thought of everything for you:

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Desktop and mobile functionality

Whether on a computer or a smartphone, customers can track their orders with Rush and receive the same level of detail.

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Speak your customer’s native language

Whether on a computer or a smartphone, customers can track their orders with Rush and receive the same level of detail.

  • 400+ international carriers supported
    No matter how or where you deliver your products, every customer will receive the same level of detail about their order. FedEx, DHL, USPS, China Post, Canada Post, YunExpress, UBI Smart, ePacket and many more.
  • Interactive display of all orders in shipment
    Rush comes with a map that shows where every order is located and where it’s going. All data is automatically updated to reflect the most recent changes.
  • Notifications for delivery cancellations and delays
    Identify major setbacks and notify your customers in advance to provide them with the full transparency and honesty they deserve.
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​You are fully protected by our 100% Satisfaction Guarantee:

We want you to be completely satisfied with your purchase!

Still have questions? Don’t hesitate to Contact us.

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